Lupane Local Board launches a Clients Service Charter.

In April 2021 we supported #LupaneLocalBoard, the provincial capital of Matabeleland North Province, to launch their Service Delivery Charter. A lengthy and productive process of engagement that started in October 2020 with the Local Board and residents with technical support from #LACEP2 and financial support from the EU Delegation to Zimbabwe.

You might be wondering what exactly is a Service Charter? What purpose and relevance does it serve? 

The Service Delivery Charter explicitly sets out several minimum standards that citizens can expect when accessing public services. It can often be used with the intention of improving or modernising public services and the way residents relate to them. A service delivery charter is a unilateral declaration by the #LocalAuthority whereby the service, with the tasks stipulated for it by legislation and regulations, commits to a number of standards for its services. The LA subsequently publishes these standards, the charter provides for the minimum delivery standards as they are intended to be visible and understandable to the public. This enables the public to hold the LA accountable.

While the LA bears the mandate of quality service delivery, residents have a role to play too!


Lupane Local Board Service Charter Page 1 | Page 2 | Page 3




Additional information